Return & Refund Policy

ExoticEnterprise Introduction

At ExoticEnterprise Customer Satifaction is Our Top Pririty. We Take Great Care to deliver High-Quality men’s footwear That Meets Your Expectations. However, If You Are Not Fully satisfied With Your Purchase, Our Return & Refund Policy Is Designed To Make The Process Simple , Fair, and transparent.

This Poilcy Applies to all purchases made through our website and offline channels, in accordance with applicable Indian consumer protection laws.

Eligibility For Returns

You may request a return if the product meets the following conditions:

The return request is raised within 7 days of receiving the products.

The Shoes are unused,unworn,and in orginal condition

The product is returned with orginal packaging, tags,and invoice

The product is not damaged due to misuse, wear and tear, or improper handling

product that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

Product showing signs of use or damage

items purchased during clearance sales or special discount offers (unless defective)

Custimized or altered product (if applicable)

Reasons Accepted for Returns

Returns are accepted in the following cases:

Wrong product delivered

Size issue (exchange subject to availability)

Manufacturing defect

Product damaged during transit

If you receive a damanged or defective product, please contact us within 48 hoursof delivery with clear images or videos for verification.

Returns Process

To initiate a return, please follow these steps:

Contact our customer support team via email with your order details.

Our team will review your request and provide return instuctions

Once approved, arrange the return as guided by our support team

After receiving and inspections the product, we will process your refund or exchanges

Please do not send product back without prior approval.

Refund Policy

Approved refunds will be processed within 5-7 working Days after the retuned product passes quality inspection.

Refunds will be issued to the original payment method used at checkout

Shipping charges (if any) are non-refundable unless the return is due to our error

We do not offer cash refunds.

Exchange Policy

Exchange are allowed for size or product replacement, subject to stock availability.
If the requested replacement is unavailable, a refund will be processed as per our refund
policy.

Shipping & Return Charges

If the return is due to a defect, damage, or wrong
item sent bus us, return shipping costs will be covered by ExoticEnterprise

For Size- related or customer-initiated returns, shipping charges may be borne by the customer

Cancellation Policy

Order can be cancelled before dispatch once the order is shipped, cancellation is not possible, and the return process must be followed after delivery.

Contact information

For any questions related to returns, refunds, or Exchanges, please contact us:

ExoticEnterprise:

📧 Email: exoticenterprise.in@gmail.com

🌐 Website: www.exoticenterprise.in

Our Promise

At exoticEnterprise, We believe in honest service and complete transparency.
We are committed to resolving customer concerns fairly and ensuing a smooth, trustworthy
shopping experience. Your satisfaction and trust are at the heart of everything we do.