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Return & Refund Policy
Introduction: At ExoticEnterprise, customer satisfaction comes first. Therefore, we focus on delivering high-quality men’s footwear that meets your expectations. However, if you are not fully satisfied with your purchase, our Return & Refund Policy offers a simple, fair, and transparent solution.
Moreover, this policy applies to all purchases made through our website and offline channels. Additionally, it follows all applicable Indian consumer protection laws.
Eligibility for Returns
You may request a return & refund policy only when the product meets all the conditions below:
First, you must raise the return request within 7 days of receiving the product
Second, you must keep the shoes unused, unworn, and in original condition
Additionally, you must return the product with original packaging, tags, and invoice
Finally, you must ensure the product has no damage from misuse or improper handling
However, if the product fails to meet these conditions, we may reject the return request.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for certain items. Therefore, the following products are non-returnable:
Items that show clear signs of use or damage.
Products bought during clearance sales or special discount offers, unless defective,
customised or alternative products, where applicable
As a result, we recommend checking product details carefully before placing an order.
Accepted Reasons for Returns
We accept returns only in specific situations. Therefore, you may request a return in the following cases:
We delivered the wrong product. You face a size issue (exchange depends on availability) . The product has a manufacturing defect. The product suffered damage during transit
Furthermore, if you receive a damaged or defective item, contact us within 48 hours of delivery. Meanwhile, share clear images or videos so we can verify the issue quickly.
Return Process: To ensure a smooth return experience, follow these steps carefully: First, contact our customer support team via email and share your order details . Then, our team reviews your request and sends clear return instructions. After approval, you arrange the return exactly as guided by our support team . Finally, once we receive and inspect the product, we process your refund or exchange
However, do not send the product back without prior approval.
Refund Policy:
Once we approve the return, we process refunds within 5–7 working days after quality inspection.
We issue refunds to the original payment method. However, we do not refund shipping charges unless the error occurred on our side. Additionally, we do not provide cash refunds
As a result, we advise customers to review order details before completing a purchase.
Exchange Policy:
We allow exchanges for size or product replacement, subject to stock availability. However, if we cannot provide the requested replacement, we issue a refund as per our refund policy.
Therefore, stock availability directly affects exchange requests.
Shipping & Return Charges:
If Exotic Enterprisesends a defective, damaged, or incorrect product, we cover the return shipping cost.
On the other hand, for size-related or customer-initiated returns, the customer bears the shipping charges.
Cancellation Policy:
You may cancel an order before dispatch. However, once we ship the order, cancellation becomes impossible. Therefore, you must follow the return process after delivery.
Contact Information If you have questions about returns, refunds, or exchanges, contact us anytime: ExoticEnterprise
Email: exoticenterprise.in@gmail.com
Website: www.exoticenterprise.in
Our Promise At ExoticEnterprise, we believe in honest service and complete transparency. Therefore, we actively work to resolve customer concerns fairly and quickly. Moreover, we aim to deliver a smooth, reliable, and trustworthy shopping experience. Ultimately, your satisfaction and trust guide everything we do.